Goods stuck in customs?

Have your products been held by Swedish Customs or been subject to a sales ban following an inspection by a regulatory authority, such as the Swedish Electrical Safety Authority?We've helped many companies in similar situations. We can help you understand the requirements, resolve compliance issues, and get your products back on the market.

We can help, whatever stage you're at

When your products are held in customs, your case may be at one of two stages, depending on how far the process has progressed:

1. You’ve received an initial assessment

The authority has identified compliance issues, and you have an opportunity to respond. We review the assessment and your documentation, identify what may need to be supplemented, and help you prepare a clear response.

2. You’ve already received a sales ban

We review the decision, assess what corrective actions are needed, and help you develop a plan to address the issues and move your case forward.

We can also assist with other related situations.

We primarily handle cases involving Swedish authorities. However, you’re welcome to contact us if your case concerns another market or a similar situation not described above. We’ll review your case and assess how we can help you move forward.

What's included and how it works

Start with a conversation

Contact us for an initial discussion about your situation and how we can help.

We recommend reaching out before responding to the authorities so we can review their findings and your documentation together.

Roberth Jonsson, Certify & Comply

Frequently asked questions (FAQ)

The price depends on how far your case has progressed, what documentation is available, and what needs to be done. Contact us to discuss your situation, and we’ll propose a suitable approach and provide a quote.

The timeframe varies depending on the case. It depends on factors such as the compliance issues that need to be resolved, how quickly documentation can be obtained, and the authorities’ processing times. Once we’ve reviewed your case, we can provide a clearer picture of the next steps.

Start by sending us any notices or decisions from the authorities, relevant correspondence, and information about your products. We’ll also need access to your existing product documentation. Please let us know if there’s a deadline for responding to the authorities.

Most types of products. Contact us for more information.

Yes. With your authorization, we can act as your representative and communicate directly with Swedish Customs and the relevant market surveillance authority, such as the Swedish Electrical Safety Authority. We’ll keep you informed and provide regular updates throughout the process.

We primarily handle cases involving Swedish authorities. However, if your case concerns another market, you’re welcome to contact us. We’ll review your situation and assess how we can help you move forward.

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